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Independent reviews by Customer Alliance

Customer Alliance is an independent review provider for businesses, helping them collect authentic customer feedback. This Review Certificate bridges the trust gap between businesses and you – the customer.

How does the review process work?
Our questionnaire is sent to all customers; which means, every single review here was submitted by a real customer and was not manipulated.

What is the Customer Satisfaction Index?
The Customer Satisfaction Index offers an average rating based on all guest feedback. It shows you how happy the customers were with the business. 100% represents the highest possible score.

Our Customer Satisfaction Index

78%

2861 reviews on 12 portals

Average rating

Customer Alliance 88%

Agoda 82%

Booking.com 79%

Expedia 81%

Google 80%

HolidayCheck 69%

Hotel.de 81%

Hotels.com 78%

HRS 74%

Kurzurlaub 91%

Petit Futé 80%

Zoover 88%

Rating criterias

3.88 / 5

Preisempfinden

3.9 / 5

3.45 / 5

Zimmer

3.5 / 5

4.26 / 5

Lage

4.3 / 5

4.17 / 5

Sauberkeit

4.2 / 5

4.06 / 5

Service

4.1 / 5

4.22 / 5

Frühstück

4.2 / 5

Anonymous Business traveller 40-49 years old 87% Alles außer W-LAN ist wirklich sehr gut! 1 year(s) ago Dear Guest,
Thank you for your feedback. I'm delighted that our fantastic location worked so well for your stay and that you enjoyed our lovely rooms. I just checked our WIFi speed this morning and it seems to be running as fast as it should be, how ever at rush hour time I believe the speed might slow down due to everyone being connected at the same time. I would like to take the opportunity to apologize and will contact our internet provider and see how we can improve that.
I wish you a safe travel back home and hope to see you soon again.

Sincerely,
Jeremy G.

Anonymous Business traveller 70-79 years old 83% Wir waren schon mehrfach in dem Hotel und immer sehr zufrieden. Jetzt wird ein Fahrstuhl eingebaut was für ältere sehr gut ist 1 year(s) ago Dear Guest,
Thank you for taking the time to write a review following your recent visit to Lindenufer Hotel.
It always makes us happy to see regular customers happy - I also appreciate you mentioning our new elevator which should be ready by spring.
On behalf of all the team, we look forward to welcoming you back to the Lindenufer Hotel in the very near future.

Kind regards,
Jeremy Guillot

Preisempfinden
4 / 5
4 / 5
Frühstück
4 / 5
4 / 5
Alles ok
Zimmer
4 / 5
4 / 5
Schlicht, aber Preisleistung stimmt
Lage
4 / 5
4 / 5
Sehr zentral
Sauberkeit
4 / 5
4 / 5
Teppichboden nicht so gut
Service
5 / 5
5 / 5
Sehr bemüht

Anonymous Leisure traveller 30-39 years old 97% familiäres Hotel mit freundlichem, jungem Personal. 1 year(s) ago Dear Madame Kosse,
Thank you for your recent visit to Lindenufer Hotel, I hope that you had a very pleasant journey home.
I am glad to read that you enjoyed your experience staying with us. We hope to have the opportunity to welcome you back soon and thank you once again for your comments.

Warm Regards,
Jeremy Guillot

Anonymous Business traveller 30-39 years old 100% Ich komme gerne wieder 1 year(s) ago Dear guest,
Thank you for taking the time to write a review on your recent stay. I am very pleased to hear you appreciated everything about the hotel - that is exactly what we strive for. We hope to welcome you back in the near future.
Best regards,
Jeremy G.

Preisempfinden
5 / 5
5 / 5
Zimmer
5 / 5
5 / 5
Lage
5 / 5
5 / 5
Sauberkeit
5 / 5
5 / 5
Service
5 / 5
5 / 5
Alle sehr nett und zuvorkommend

Anonymous Leisure traveller 40-49 years old 76% Älteres Hotel mit einigem renovierungsbedarf...Badezimmer etc. 1 year(s) ago Dear guest,
Thank you for taking the time to write a review following your recent visit to Lindenufer Hotel. Although it is disappointing to know not all aspects of your stay were enjoyable. We are currently renovating a part of the hotel, including adding an elevator which will soon help you go to various level of the hotel more easily, as well as refreshing our rooms and bathrooms. I sincerely hope to have the opportunity to welcome you back soon during your next Berlin trip and help you experience our newly renovated hotel.

Kind Regards,
Jeremy G.

Preisempfinden
3 / 5
3 / 5
Zimmer
3 / 5
3 / 5
Lage
4 / 5
4 / 5
Sauberkeit
4 / 5
4 / 5
Service
5 / 5
5 / 5