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Independent reviews by Customer Alliance

Customer Alliance is an independent review provider for businesses, helping them collect authentic customer feedback. This Review Certificate bridges the trust gap between businesses and you – the customer.

How does the review process work?
Our questionnaire is sent to all customers; which means, every single review here was submitted by a real customer and was not manipulated.

What is the Customer Satisfaction Index?
The Customer Satisfaction Index offers an average rating based on all guest feedback. It shows you how happy the customers were with the business. 100% represents the highest possible score.

Our Customer Satisfaction Index

82%

2722 reviews on 10 portals

Average rating

Agoda 82%
Booking.com 80%
Ctrip 80%
Expedia 82%
Google 82%
HolidayCheck 85%
Hotel.de 81%
HRS 74%
Kurzurlaub 91%
Petit Futé 80%

Rating criterias

3.94 / 5
Preisempfinden
3.9  / 5
3.96 / 5
Zimmer
4  / 5
4.56 / 5
Lage
4.6  / 5
4.22 / 5
Sauberkeit
4.2  / 5
4.51 / 5
Service
4.5  / 5
4.22 / 5
Frühstück
4.2  / 5